Kish Spark’s 24/7 Enterprise Management Center (EMC) is equipped with the tools, procedures and processes to support the requirements of ICT operations such as Network Operation Center (NOC), Helpdesk and Remote Support. Our Services Management processes are based on ITIL (IT Infrastructure Library) methodology for the applicable processes (partial ITIL compliance) e.g. Incident Management, Change Management Configuration Management. Please see www.itil.org for more information. Kish Spark is taking advantage of ITIL certified personnel to carry out the service management design and delivery of the service based the agreed SLA (Service Level Agreement) and the service contract requirements of our clients.
The maintenance service includes:
• Regular and preventive on-site visits for maintaining reliability and performance of the telecom and IT infrastructure.
• Remote diagnostic and report via dial in from the EMC to the Network Management System.
• Management of a critical spares inventory located in the Kish Island to reduce any system downtime.